www.solarexplain.eu respects the privacy of its visitors and therefore clearly presents the policy for collecting and using information about visitors on this site.

If you disagree with this privacy policy, please do not visit the www.solarexplain.eu site and do not use the services provided here.

By using this site and submitting data, you agree to the Privacy Policy.

Processed Data and Its Use

We only ask for personal information that is necessary for Solar Explain to fulfill their obligations when purchasing services. Data collected during the order includes:

Email; Buyer’s first and last name; Company details (optional); IP address; Your order history in the online store; Your inquiries and complaints history; Other publicly available data you shared while visiting the site. We process your personal data on the following grounds:

We receive consent to process your data when you create an account on this site; You place an order at www.solarexplain.eu, which is accepted and executed, thereby forming and executing a contract with you; In cases where we have to process your data having a legal basis. We process your personal data for the following purposes:

For efficient, optimal, and convenient operation of the website; To ensure smooth administration of the e-store; For your account registration and maintenance; For the proper provision of the services you ordered; To provide you with relevant information, respond to your questions, inquiries; Conducting statistical and other analysis aimed at improving the operation of the e-store and your experience using it; When you visit the site, your IP address, network, and location data may be processed. These data are collected using cookies and other similar technologies based on visitor consent. For other purposes, which may be indicated to you at the time of your data submission.

Personal Data Disclosure to Third Parties

Your Personal Data may be disclosed to third parties only if necessary to form and execute a contract for your benefit, or for other legitimate reasons.

www.solarexplain.eu may provide personal data to its data processors, who provide services to the website and process personal data on behalf of www.solarexplain.eu. Such data processors are only authorized to process data according to the instructions of www.solarexplain.eu and only to the extent necessary to properly fulfill the obligations set out in the service provider’s contract. We assure you that we only collaborate with data processors who guarantee appropriate measures (organizational and technical) for personal data processing and ensure personal data processing in accordance with legal requirements.

www.solarexplain.eu may also provide personal data in response to court or government institution requests to the extent necessary to properly execute applicable laws and government instructions.

Personal Data Retention Period

Your personal data is stored only for the period necessary to achieve the purposes outlined in the privacy policy.

You can request that your account on the www.solarexplain.eu site be deleted.

Your Rights Protected by Law

You have the following rights:

The right to be informed about data processing (“right to know”); The right to access processed data (“right to access”); The right to demand data correction (“right to correct”); The right to demand data deletion (“right to be forgotten”). This right does not apply if the personal data you request to be deleted is processed on another legal basis, such as processing necessary for contract execution or compliance with applicable legal obligations; The right to restrict data processing (“right to restrict”); The right to disagree with data processing; The right to data portability. The right to data portability cannot negatively affect other rights and freedoms. The data subject does not have the right to data portability for personal data processed in a non-automated way in systematic files, such as paper files; The right to request not to be subject to automated data processing, including profiling. The right to file a complaint about personal data processing to the National Data Protection Inspection. To exercise your rights, you can submit a written request or inquiry to us at info@solarexplain.eu. Upon receiving such a request or inquiry from you, we may ask you to fill out necessary forms, as well as provide a notarized copy of your identity document, which is necessary to verify your identity, in order to prevent disclosure of personal data.

After receiving your request or inquiry regarding personal data processing, we commit to responding and taking the actions outlined in the request within 1 month from the date of the request, or to inform you why we refuse to take them. If necessary, this period may be extended by another 2 months, taking into account the complexity and number of requests. In this case, we will inform you of such an extension within 1 month of receiving the request.

If you request the deletion of personal data, we will retain only copies of the information necessary to protect our and others’ legitimate interests, comply with government obligations, resolve disputes, recognize disruptions, or comply with any agreements you have made with us.

If you believe that your rights as a data subject have been violated, you can also file a complaint with the personal data protection authority – the State Data Protection Inspectorate, you can find more information and contact details on the inspectorate’s website www.ada.lt.

How to Contact Us

For any questions or concerns, please contact us at:

Email: info@solarexplain.eu

Online enquiry: https://solarexplain.eu/contact/