Privacy Policy

www.solarexplain.eu respects the privacy of its visitors and therefore clearly presents the policy for collecting and using information about visitors on this site.

If you disagree with this privacy policy, please do not visit the www.solarexplain.eu site and do not use the services provided here.

By using this site and submitting data, you agree to the Privacy Policy.

 

Processed Data and Its Use

We only ask for personal information that is necessary for Solar Explain to fulfill their obligations when purchasing services. Data collected during the order includes:

Email; Buyer’s first and last name; Company details (optional); IP address; Your order history in the online store; Your inquiries and complaints history; Other publicly available data you shared while visiting the site. We process your personal data on the following grounds:

We receive consent to process your data when you create an account on this site; You place an order at www.solarexplain.eu, which is accepted and executed, thereby forming and executing a contract with you; In cases where we have to process your data having a legal basis. We process your personal data for the following purposes:

For efficient, optimal, and convenient operation of the website; To ensure smooth administration of the e-store; For your account registration and maintenance; For the proper provision of the services you ordered; To provide you with relevant information, respond to your questions, inquiries; Conducting statistical and other analysis aimed at improving the operation of the e-store and your experience using it; When you visit the site, your IP address, network, and location data may be processed. These data are collected using cookies and other similar technologies based on visitor consent. For other purposes, which may be indicated to you at the time of your data submission.

WooCommerce

Functional

Usage

We use WooCommerce for webshop management. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
Expiration
session
Function
Store items in shopping cart
Name
Expiration
session
Function
Store items in shopping cart
Name
Expiration
1 day
Function
Store items in shopping cart
Name
Expiration
session
Function
Store performed actions on the website
Name
Expiration
persistent
Function
Name
Expiration
session
Function
Store performed actions on the website

Elementor

Statistics (anonymous)

Usage

We use Elementor for content creation. Read more

Sharing data

This data is not shared with third parties.

Statistics (anonymous)

Name
Expiration
persistent
Function
Store performed actions on the website

WordPress

Functional

Usage

We use WordPress for website development. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
Expiration
session
Function
Store browser details
Name
Expiration
session
Function
Read if cookies can be placed
Name
Expiration
session
Function
Store language settings
Name
Expiration
persistent
Function
Store user preferences
Name
Expiration
1 year
Function
Store user preferences
Name
Expiration
persistent
Function
Store logged in users

Sourcebuster JS

Statistics

Usage

We use Sourcebuster JS for visitor tracking. Read more

Sharing data

This data is not shared with third parties.

Statistics

Name
Expiration
6 months
Function
Store the user's usage history
Name
Expiration
6 months
Function
Store and count pageviews
Name
Expiration
session
Function
Store and track interaction
Name
Expiration
6 months
Function
Store and count pageviews
Name
Expiration
6 months
Function
Store browser details
Name
Expiration
6 months
Function
Store a unique session ID
Name
Expiration
30 minutes
Function
Store and count pageviews

Google Analytics

Statistics

Usage

We use Google Analytics for website statistics. Read more

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
Expiration
2 years
Function
Store and count pageviews
Name
Expiration
1 year
Function
Store and count pageviews

WPForms

Preferences

Usage

We use WPForms for webforms. Read more

Sharing data

This data is not shared with third parties.

Preferences

Name
Expiration
11 years
Function
Store a unique user ID

Stripe

Functional

Usage

We use Stripe for payment processing. Read more

Sharing data

For more information, please read the Stripe Privacy Statement.

Functional

Name
Expiration
1 year
Function
Provide fraud prevention

PixelYourSite

Statistics, Marketing

Usage

Read more

Sharing data

This data is not shared with third parties.

Statistics

Name
Expiration
1 day
Function
Store referring website
Name
Expiration
session
Function
Store which page was visited first

Marketing

Name
Expiration
session
Function
Store information for remarketing purposes

Facebook

Marketing, Functional

Usage

We use Facebook for display of recent social posts and/or social share buttons. Read more

Sharing data

For more information, please read the Facebook Privacy Statement.

Marketing

Name
Expiration
3 months
Function
Store and track visits across websites
Name
Expiration
2 years
Function
Store last visit
Name
Expiration
1 year
Function
Store account details
Name
Expiration
3 months
Function
Store a unique session ID
Name
Expiration
3 months
Function
Provide ad delivery or retargeting
Name
Expiration
90 days
Function
Store logged in users
Name
Expiration
2 years
Function
Provide fraud prevention
Name
Expiration
30 days
Function
Store a unique user ID
Name
Expiration
2 years
Function
Store browser details
Name
Expiration
1 year
Function
Store account details

Functional

Name
Expiration
1 week
Function
Read screen resolution
Name
Expiration
90 days
Function
Provide fraud prevention
Name
Expiration
session
Function
Store and track if the browser tab is active

WPML

Functional

Usage

We use WPML for locale management. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
Expiration
1 day
Function
Store language settings

MailerLite

Purpose pending investigation

Usage

We use MailerLite for mailing list subscriptions. Read more

Sharing data

This data is not shared with third parties.

Purpose pending investigation

Name
Expiration
Function

Automattic

Statistics

Usage

We use Automattic for website development. Read more

Sharing data

For more information, please read the Automattic Privacy Statement.

Statistics

Name
Expiration
30 minutes
Function
Provide functions across pages

Wordpress Download Manager

Functional

Usage

We use Wordpress Download Manager for content management. Read more

Sharing data

For more information, please read the Wordpress Download Manager Privacy Statement.

Functional

Name
Expiration
various
Function
Provide functions across pages

LiteSpeed

Functional

Usage

We use LiteSpeed for website hosting. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
Expiration
2 days
Function
Provide the prevention of cached pages

Wordfence

Functional

Usage

We use Wordfence for security and fraud prevention. Read more

Sharing data

For more information, please read the Wordfence Privacy Statement.

Functional

Name
Expiration
1 day
Function
Read to determine if the user is logged in

Complianz

Functional

Usage

We use Complianz for cookie consent management. Read more

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
Expiration
365 days
Function
Store cookie consent preferences
Name
Expiration
365 days
Function
Store cookie consent preferences
Name
Expiration
365 days
Function
Store cookie consent preferences
Name
Expiration
365 days
Function
Store cookie consent preferences
Name
Expiration
365 days
Function
Store cookie consent preferences
Name
Expiration
365 days
Function
Store accepted cookie policy ID
Name
Expiration
365 days
Function
Store if the cookie banner has been dismissed

Google Fonts

Marketing

Usage

We use Google Fonts for display of webfonts. Read more

Sharing data

For more information, please read the Google Fonts Privacy Statement.

Marketing

Name
Expiration
expires immediately
Function
Read user IP address

Google reCAPTCHA

Marketing

Usage

We use Google reCAPTCHA for spam prevention. Read more

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Marketing

Name
Expiration
session
Function
Read and filter requests from bots
Name
Expiration
session
Function
Read and filter requests from bots
Name
Expiration
persistent
Function
Read and filter requests from bots

Vimeo

Statistics

Usage

We use Vimeo for video display. Read more

Sharing data

For more information, please read the Vimeo Privacy Statement.

Statistics

Name
Expiration
10 minutes
Function
Store and track audience reach
Name
Expiration
2 years
Function
Store the user's usage history

YouTube

Marketing

Usage

We use YouTube for video display. Read more

Sharing data

For more information, please read the YouTube Privacy Statement.

Marketing

Name
Expiration
session
Function
Store location data
Name
Expiration
6 months
Function
Provide ad delivery or retargeting
Name
Expiration
session
Function
Store and track interaction
Name
Expiration
8 months
Function
Store user preferences

Miscellaneous

Functional

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
trust:cache:timestamp
Expiration
Function
Name
jobIdBeingProcessed
Expiration
Function
Name
loglevel
Expiration
Function
Name
e_kit-elements-defaults
Expiration
Function
Name
lastExternalReferrerTime
Expiration
Function
Name
ate-maiya-info_66653133-6266-5162-a436-303134633938
Expiration
Function
Name
lastExternalReferrer
Expiration
Function
Name
storeApiCartData
Expiration
Function
Name
adobeCleanFontAdded
Expiration
Function
Name
pys_advanced_form_data
Expiration
Function
Name
pys_start_session
Expiration
Function
Name
pys_consent
Expiration
Function
Name
pbid
Expiration
Function
Name
pys_first_visit
Expiration
Function
Name
cookieyes-consent
Expiration
Function
Name
last_pys_landing_page
Expiration
Function
Name
pys_session_limit
Expiration
Function
Name
last_pysTrafficSource
Expiration
Function

Functional

Name
Expiration
persistent
Function

Personal Data Disclosure to Third Parties

Your Personal Data may be disclosed to third parties only if necessary to form and execute a contract for your benefit, or for other legitimate reasons.

www.solarexplain.eu may provide personal data to its data processors, who provide services to the website and process personal data on behalf of www.solarexplain.eu. Such data processors are only authorized to process data according to the instructions of www.solarexplain.eu and only to the extent necessary to properly fulfill the obligations set out in the service provider’s contract. We assure you that we only collaborate with data processors who guarantee appropriate measures (organizational and technical) for personal data processing and ensure personal data processing in accordance with legal requirements.

www.solarexplain.eu may also provide personal data in response to court or government institution requests to the extent necessary to properly execute applicable laws and government instructions.

 

Personal Data Retention Period

Your personal data is stored only for the period necessary to achieve the purposes outlined in the privacy policy.

You can request that your account on the www.solarexplain.eu site be deleted.

 

Your Rights Protected by Law

You have the following rights:

The right to be informed about data processing (“right to know”); The right to access processed data (“right to access”); The right to demand data correction (“right to correct”); The right to demand data deletion (“right to be forgotten”). This right does not apply if the personal data you request to be deleted is processed on another legal basis, such as processing necessary for contract execution or compliance with applicable legal obligations; The right to restrict data processing (“right to restrict”); The right to disagree with data processing; The right to data portability. The right to data portability cannot negatively affect other rights and freedoms. The data subject does not have the right to data portability for personal data processed in a non-automated way in systematic files, such as paper files; The right to request not to be subject to automated data processing, including profiling. The right to file a complaint about personal data processing to the National Data Protection Inspection. To exercise your rights, you can submit a written request or inquiry to us at info@solarexplain.eu. Upon receiving such a request or inquiry from you, we may ask you to fill out necessary forms, as well as provide a notarized copy of your identity document, which is necessary to verify your identity, in order to prevent disclosure of personal data.

After receiving your request or inquiry regarding personal data processing, we commit to responding and taking the actions outlined in the request within 1 month from the date of the request, or to inform you why we refuse to take them. If necessary, this period may be extended by another 2 months, taking into account the complexity and number of requests. In this case, we will inform you of such an extension within 1 month of receiving the request.

If you request the deletion of personal data, we will retain only copies of the information necessary to protect our and others’ legitimate interests, comply with government obligations, resolve disputes, recognize disruptions, or comply with any agreements you have made with us.

If you believe that your rights as a data subject have been violated, you can also file a complaint with the personal data protection authority – the State Data Protection Inspectorate, you can find more information and contact details on the inspectorate’s website www.ada.lt.

 

How to Contact Us

For any questions or concerns, please contact us at:

Email: info@solarexplain.eu

Online enquiry: https://solarexplain.eu/contact/